Retiree Information

👉The State Group Insurance Program has also approved waiving all costs for COVID-19 in-network testing and in-network outpatient visits associated with these tests.
Not everyone needs to be tested for COVID-19. Talk to your doctor, or other healthcare provider, about your need for a test.
What does this mean for our members?
These benefit changes apply to health plan members, in all plans with both carriers: BlueCross BlueShield and Cigna.
☎ Members won’t pay for any Telehealth visits through carrier-sponsored Telehealth programs, (Cigna: MDLive/AmWell and BlueCross BlueShield: Physician Now) even if the visit is for something other than COVID-19 from March 17 – May 31. 
For members in The Tennessee Plan UMR/POMCO: Benefits Administration will pay any Part B deductible expenses (up to $198) incurred by members through May 31, 2020, for Telehealth visits related to COVID-19 when the provider chooses not to waive member cost-sharing.
Refer any questions to UMR/POMCO - 888.477.9307, Monday - Friday, 7-5
Members won’t have to pay a copay, coinsurance or any money toward your deductible for in-network COVID-19 tests and in-network visits when the visit leads to a COVID-19 test, as well as any services performed at the visit during which the COVID-19 test is performed in the following:

o Provider’s office
o Urgent care facility
o Convenience clinic
o Telehealth
o Emergency Room
The benefit does not include waiving member cost-sharing for subsequent treatment associated with COVID-19, which would fall under the benefit cost-sharing the health plan members are currently enrolled in.

• Cigna members can use your telehealth (virtual medical services) benefits to keep you out of a provider’s office. Create your user profile with your current health information.
• Log into
• Look for MDLive or Amwell and select the vendor of your choice
• Or, call 888.726.3171 for MDLive or 855.667.9722 for Amwell
• BlueCross BlueShield members can use your PhysicianNow telehealth (virtual medical services) benefits to keep you out of a provider’s office. Create your user profile with your current health information.
• Log into BlueAccess at
• Look for and select Talk With a Doctor Now
• Or, call 888.283.6691
Here is some additional information about your CVS/caremark pharmacy benefit. You may take advantage of:

We are temporarily waiving early refill limits on 30-day and 90-day prescriptions for maintenance medications such as high blood pressure, high cholesterol, coronary artery disease, congestive heart failure, depression, asthma/COPD at any in-network pharmacy. You can now fill maintenance medication prescriptions ahead of schedule.
If you have any trouble, tell your pharmacy staff to check for messaging in their system from CVS/caremark and that your plan sponsor is temporarily allowing early refill overrides. If they have trouble with the override, they should contact the CVS/Caremark pharmacy help desk (your pharmacy has the phone number).

For more help with your CVS/caremark pharmacy benefits, visit
or call 877.522.TNRX (8679) 24/7.
👨‍👨‍👧‍👦Mental Health and Emotional Well-Being Resources (EAP and Behavioral Health Benefits

Virtual Visits: available for EAP and Behavioral Health
• Schedule a visit with a psychiatrist or therapist using secure video-conferencing

Talkspace therapy: available for all members with behavioral health benefits
• Download the Talkspace app on your mobile device or computer through
• Message a licensed therapist 24/7 – incudes text, audio or video messages within the secure app
Sanvello On-demand help with stress, anxiety and depression – anytime

• Download the Sanvello app on your mobile device or computer through  the premium version of the app is available free to all with behavioral health benefits. Register using your behavioral health ID card.

• Members with EAP only benefits have access to the free, standard version of the app 
EAP services: Master’s level specialists are available around the clock to assist with stress, legal, financial, mediation and work/life services.

• Preauthorization is required to utilize your Employee Assistance Program. Simply call 855.437.3486 or go to to obtain your preauthorization. If you prefer to access services over the phone, telephonic counseling is available as well as face-to-face appointments. Call 855-Here4TN (855-437-3486) for more information.
Links for home workouts:

• Lululemon at-home workouts
Tennessee Consolidate Retirement System
Employee who have retirement accounts with TCRS will log onto to create an account.
TCRS: 1.800.922.7772
Great West/Empower
Certified staff hired after July 1, 2014 and employees who are contributing to the State of TN 401k through Empower should create an account by visiting You may also contact our region representative Tim Crawford.
Retire Ready Tennessee 1.800.922.7772
Full time Classified staff hired after July 1,2012 can access your account by visiting You may also contact our ICMA-RC representative Trey Sizemore, 1.866.328.4671.
ICMA-RC 1.800.326.7272
Welcome to The Tennessee Plan POMCO
Supplemental Medical Insurance for Retirees with Medicare
P.O. Box 30541
Salt Lake City, UT 84130
Telephone: 1.888.477.9307
The Tennessee Plan (Handbook)
POMCO Brochure
Part D Pharmacy Information

Contact Us!
Kingsport City Schools
Human Resources Department
400 Clinchfield Street, Ste. 200
Kingsport, TN 37660
Ph: (423) 378.2100
Fax: (423) 378.2114